Shipping and Refund Policy
Shipping Information:
Thank you for choosing to shop with us! Here are the details regarding shipping for your orders:
- Processing Time: Orders are typically processed within 1-2 business days after payment confirmation.
- Shipping Time: Our standard shipping time ranges from 5 to 10 business days, depending on your location and the shipping method selected at checkout.
- Shipping Providers: We work with trusted shipping partners to ensure reliable delivery of your orders.
- Tracking Information: Once your order has been shipped, you will receive a tracking number via email to monitor the status and whereabouts of your package.
- International Shipping: We offer international shipping; however, delivery times may vary depending on customs clearance procedures and your location.
Please note that unforeseen circumstances such as weather delays or carrier issues may occasionally affect shipping times. We appreciate your patience and understanding in such situations.
Refund Policy:
We want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a hassle-free refund policy. Here are the details:
- Eligibility: To be eligible for a refund, the item must be returned to us in its original condition, unworn or unused, with tags attached, within 30 days of receiving your order.
- Refund Process: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product). In such cases, we will provide a prepaid shipping label for the return.
- Exchanges: If you wish to exchange an item for a different size or color, please contact us, and we will assist you with the exchange process.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately so that we can resolve the issue promptly.
Contact Us:
If you have any questions or concerns regarding our shipping and refund policy, please don’t hesitate to contact our customer service team. We’re here to help!
Thank you for shopping with us!